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    Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

arla acreditation

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

deposit protection scheme

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here. 

manchester city council

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

Download

4.7 569 reviews
  • I never want to deal with a different agency again! Honestly, I am mourning having to leave my amazing flat at 1 silk st, but also equally sad to leave the awesome folks at Northern Group. You operate at such a high standard, and I've only been able to find this once in ~15 years of renting all over the UK. You should be super proud of the work...
    ieva
    5 out of 5 stars
  • I've been a tenant with Northern Group for over ten years, and I couldn't be happier with their management. A huge part of that is due to Chloe Lam, who manages my apartment. She consistently goes the extra mile, is always available when I need her, and is incredibly responsive in following up on any concerns. Her dedication makes a real differe...
    Amin Humeida
    5 out of 5 stars
  • We recently used Jen to sell our property. Previously we’d had the property on the market will a bigger agency for some time but they were unable to sell it. We moved our property to Northern Group and secured a sale within a few weeks. We have found Jen to be an excellent communicator. Keeping us abreast of market conditions and the progress of...
    Heather Drake
    5 out of 5 stars
  • I have been living in an apartment managed by Northern Group for almost a year now, and my experience has been very positive. Their service has always been professional, efficient, and reliable, which has made my stay smooth and comfortable. I would especially like to thank Aria Ford for the excellent support provided during the renewal process....
    Zhang Tianzhe
    5 out of 5 stars
  • Thank you Norther Group for helping me in finding a fab house close to my work place & near by school. A special mention to Chloe, for dealing my request so swiftly and accommodating all my requests. Real super star. Thank you Chloe.
    RamaKrishna Arimilly
    5 out of 5 stars