• northern group branded design

    Protection +
    accreditations

ARLA Propertymark protection

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practise and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected.

arla acreditation

Property Redress Scheme (PRS)

All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.

By joining the Property Redress Scheme, Northern Group agree to resolve complaints using the PRS resolution process and agree to abide with their final decision when legally required to do so.

The Deposit Protection Scheme

All deposits received and held by Northern Group for Assured Shorthold Tenancies (ASTs) are registered and secured with The Deposit Protection Service (a government-authorised tenancy deposit protection scheme).

deposit protection scheme

Manchester City Council Approved Licensed Agent

Northern Group has been approved as a licensed agent and property management company for the Miles Platting area by the Licensed Agent Monitoring Panel (LAMP) and Manchester City Council. Northern Group works on behalf of several clients in the Miles Platting area, have a look at some of our approved properties in Miles Platting here. 

manchester city council

Customer complaints

We strive to ensure our clients are happy at all times. If you are not entirely satisfied with our service, you can find our complaints procedure via the download below.

Download

4.7 512 reviews
  • I have had a good experience with Northern group team so far - managing our property in Manchester. Big s/o to Chloe and Caitlin plus everyone working behind the scene for the professional service and advice throughout the search of potential tenants. I also appreciate the constant updates, fast responses and transparency. I would highly recomme...
    Runako Chadzimura
    5 out of 5 stars
  • We’ve had Wayne from the maintenance team help us out on a number of occasions now, and every time he’s been great. His work is always to a really high standard, and he’s consistently friendly, professional, and easy to deal with. He’s also super tidy and efficient - nothing ever feels like too much trouble, and it’s clear he takes pride in what...
    J P
    5 out of 5 stars
  • The lettings experience has been seamless, with a very friendly lettings team. The team at Northern Group were readily available on call and flexible when arranging timing for viewings. Responses on email were also very prompt. Mainly I corresponded with Chloe, who was not only just friendly but very competent in her tasks (liaisons with the la...
    Franklin Lusina
    5 out of 5 stars
  • Rick recently came over to replace my shower screen and window blind while I was away, he did an excellent job and left things very neat and clean. He also assessed and repaired the lighting in the kitchen as a last minute request. I’ve only recently moved into the building with Northern Group and so far my experience with them has been great. A...
    Izzy Lawrence
    5 out of 5 stars
  • Had a great experience with Northern Group, especially Caitlin, while searching for a new flat in Manchester. The entire process was incredibly quick, smooth, and really stress-free. I was shown around a couple of great flats and Northern Group were consistently lovely to deal with—friendly, professional, and genuinely helpful throughout. I felt...
    Francesca Flores-Berllaque
    5 out of 5 stars